Frequently Asked Questions

I am interested in purchasing your services, but I don’t quite understand the difference between a personal shopper and you. Could you please help me out with this?

Of course! In essence, personal shoppers are a great option if you want to update your wardrobe and perhaps embrace a specific trend. Usually, people who hire a personal shopper’s service are happy to stay in one shop. However, if you want someone who will actually help you know yourself, your body, and what looks good on you, then you are most likely looking for the services of a personal stylist –an image consultant’s service such as we offer.

What should I expect after a personal shopping session?

Expect to feel really good about your choices. And then, expect to have a wardrobe from which you can easily select clothes and use in a way that flatters your body and your personality !

If, by chance, there are any items that we just couldn’t find in our online store due to sizing, colour options or other issues, then we will order what you want or find a suitable substitution. Furthermore, we will also send you links to the information discussed during our session, such as how to accessorize, how to achieve maximum efficiency in a capsule wardrobe, and even how to effectively wear some of your existing wardrobe pieces. We are aiming for a small collection of useful clothing that you love that changes with each season.

Furthermore, we will also help you create outfits by sending you an extensive report. Some of our clients have told us that these reports helped them find clothes to wear for many years after our first session—so you can expect to find the report very useful for many years to come.

Do I have to get the two services of Personalized Colour Analysis and Shape, Style and Fit before hiring you for Wardrobe edit and personal shopping?

You don’t have to because we include an element of both to assist you. But it is definitely useful because it helps us know you better and create a style profile for you. It’s not essential that you get these packages, but they will definitely help you learn more about your body, personality, and the clothes that fit you best.

So, what again is the difference between your service and just taking my friend or husband out shopping, or just simply relying on the shop assistant to help?

The main difference shopping with your friend or husband is that you are the centre of our focus. We will find the key elements of your personal style. Plus, we are patient, understanding, and will definitely help you bring together outfits and give you ideas on how different items can be mixed, matched and worn.

Regarding shopping assistants, although they can definitely be helpful, they may not really focus on what suits you. Many of them will lack expertise in colour personality and body shape, whereas that’s exactly what we offer at Dawson Boutique. Also, having sales targets to meet, might affect the service you receive from a shopping assistant.

Is it really possible to choose clothes for someone you don’t really know?

The key to all this is being attentive to our customers. We quiz you; we send you well-thought-out questionnaires; we set up online meetings with you; and we always ask for and value your opinion. This helps us collect essential information about you so that we can make the best suggestions.

We don’t have any kind of preconceptions on how you dress. We know being unique and true to your personality is crucial for every woman, so we will work with that. We will never try to impose trends on you or make you buy or wear something that doesn’t suit you. Likewise, we will honour your taste and preferences. Our job is to make you happy with your clothes.

Are there other reasons why I need a personal stylist, image consultant or personal shopper?

We offer a professional service and a new perspective on you, your style, and your wardrobe. We have no preconceptions. You can expect our suggestions to be kind, polite, straightforward and sincere. Basically, we will help you upgrade your wardrobe and your look to help you make a good fashion impression.

Most of our customers are fashion and style conscious. The reason they hire us is because they want to optimize their looks and they appreciate our help to do this. Regardless of whether you want to upgrade your wardrobe or shop for a special event in your life, we are here for you.

Okay, honesty time: I don’t really like shopping. Can you still help me?

Yes, of course! We understand that not all women like spending extensive amounts of time around stores--either online or brick and mortar. However, most of our customers end up loving the experience either of actually shopping with us or receiving our confidence box which allows them to try all their safe choices from the comfort of their homes. There is always the assurance that we are supporting them in the shopping process. This makes it easier to filter through the options and invest in items that are really worth it.

Is there an age range you work with?

We work with all ages. Age-appropriate upgrades are our specialty. We get customers from all possible age ranges, so age is really not an issue at all. Beauty and style are timeless, so we can definitely help you regardless of whether you are 18 or 100!

Help! I have a technical issue and I don’t know how to fix it! I am not getting your emails!

No worries. We’re here. The reason you are probably not getting our emails is, because often, email providers mistake our emails for spam. Ugh, we hate it, but technology can sometimes be like that. Check your spam folder and add our email address to your contacts or address book. This tells your email service that you care about our emails. Second, if our message ends up in spam anyway, go into your email spam folder, select our message and click “Not Spam” or a similarly labelled button. Your email service will learn about your preferences when you do this.

How do I book an appointment?

Once you purchase and complete the questionnaire you will be asked to book your consultation appointment and follow-up at the date and time that suits you.

How do I create an account?

When you purchase a consultation or product, you will be asked to create an account linked with your email address. You can use this to log into the website again in future to see your consultation results and previous order history.

Can I return items after purchasing?

Of course! If something doesn’t fit, you can return it up to 30 days after receipt. Please do not hesitate to email us if you need more time. We understand shipping and delivery can affect this timeline! The sooner you let us know with an email or text the better so we can find a proper substitution for you when available.

Do you have a referral program?

Absolutely! Recommend a friend to us and you will receive a discount coupon code sent to your email that you can use toward purchasing an item on our site.

Please email stating your name and the name of the person you have referred and we will confirm this with you via email.